MOY only ships Nationwide(South Africa). Please contact us for shipping outside of SA.
Shipping
Standard Door-To-Door
This is a standard courier service straight to your door or address you indicate. Depending on your location, Door-to-Door delivery service is generally Regional, 3-4 working days, Gauteng, 1-2 working days, excluding processing time.
PUDO (Locker to Locker)
This is a Locker to Locker service, not your indicated address. To find a Courier Guy Pudo locker near you visit PUDO
Depending on the Locker location near you, the standard service is generally Regional, 3-4 working days, Gauteng, 1-2 working days, excluding processing time. Please note: this is not an insured service, and we do not recommend it for higher value items. For how to use Pudo Lockers, their terms and FAQ visit this link.
If the PUDO Locker is not indicated, we reserve the right to send it to the locker nearest to your indicated address.
Door-To-Door (Overnight)
This is a faster courier service straight to your door or address you indicate, when you need your item ASAP. Depending on your location, Door-to-Door Overnight delivery service is generally Regional, 1 working day, Gauteng, 1 working day, excluding processing time. Make sure to place your order before 11 am, if you need it the next day! There after it will be shipped the day after your order has been placed.
Postnet Branch to Postnet Branch
This is not a service to your door but a Postnet Branch near you. Delivery service via Postnet takes approximately up to 3-4 working days. Please indicate your nearest Postnet instead of your address. If the Postnet is not indicated, we reserve the right to send it to a branch nearest to your indicated address.
Please note that transit times are based on working days only, and does not include weekends or public holidays.
Courier is a 3rd party provider, so delays outside of Gauteng are possible.
Collections
Unfortunately,we do not offer collections at this time!Dispatch
Orders are processed and shipped every Tuesday & Thursday. Please allow 24HRS processing time.
Tracking
We provide tracking for all our orders via email, so you know where your package is. Please allow 24h at least to show the tracking information while it is in transit between our studio and courier transit centre. If you have any issues with a delayed order, you can first check your tracking link for info. If you are missing your dispatch confirmation email or tracking number, check your spam folder first or get in touch with us.
Due to the courier service being a 3rd party provider, we are not responsible for items being lost, damaged or stolen once the order has left our studio. In the case of a courier truck being hijacked, we are not responsible for refunds or returns.
Returns
All sales on pre-loved&vintage are final! We do not accept returns or exchanges.
Please carefully read sizing, descriptions and any other information provided throughly before purchasing. For any product or sizing queries, pop us an email hello@meonyouvintage.com, we are here to help!
Can I cancel a purchase? Yes you can. 🔍 Get in touch at hello@meonyouvintage.com within 24HRS of your purchase.