Shipping & Returns

MOY only ships Nationwide(South Africa). Please contact us for shipping outside of SA.

Shipping

Door-To-Door

This is a standard courier service straight to your door or address you indicate. Depending on your location, Door-to-Door delivery service is generally Regional, 3-4 working days, Gauteng, 1-2 working days, excl processing time.

Note: ALL coats and puffer jackets are charged at a standard R150 shipping fee.

Postnet Branch to Postnet Branch

This is not a service to your door but a Postnet Branch near you. Delivery service via Postnet takes approximately up to 3-4 working days. Please indicate your nearest Postnet instead of your address. If the Postnet is not indicated, we reserve the right to send it to a branch, nearest to your indicated address.

Note: ALL coats and puffer jackets carry an extra surcharge, depending on the size of the box.

Please note that transit times are based on working days only, and does not include weekends or public holidays.

Courier is a 3rd party provider, so delays outside of Gauteng are possible.

Collections

We now offer collections directly from our studio in Norwood, Johannesburg. When you choose "local pick up" at checkout, you will be provided with our studio address and a confirmation email noifying that your order is ready for collection. Please allow 24HRs before collecting your order.
Collection times are Tuesday-Thurdays, 2-5PM only. If you choose collection at checkout, you have 7 working days to collect your order.

Failure to collect your order within 1 month will result in order being canceled, and the item released back into the shopfront. No refund will be offered.

Dispatch

Orders are processed and shipped every Tuesday & Thursday. Please allow 24HRS processing time.

Tracking

We provide tracking for all our orders via email, so you know where your package is. Please allow 24h at least to show the tracking information while it is in transit between our studio and courier transit centre. If you have any issues with a delayed order, you can first check your tracking link for info. If you are missing your dispatch confirmation email or tracking number, check your spam folder first or get in touch with us.

Due to the courier service being a 3rd party provider, we are not responsible for items being lost, damaged or stolen once the order has left our studio. In the case of a courier truck being hijacked, we are not responsible for refunds or returns.

Returns

All sales on pre-loved&vintage are final! We do not accept returns or exchanges.

Please carefully read sizing, descriptions and any other information provided throughly before purchasing. For any product or sizing queries, pop us an email hello@meonyouvintage.com, we are here to help!

Can I cancel a purchase? Yes you can. 🔍 Get in touch at hello@meonyouvintage.com within 24HRS of your purchase.